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Frequently Asked Questions - FAQs

If you have any problems accessing your account or using the program,
please Contact Us. We are here to help!

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What skills are covered in the Red Apple Reading program?
Red Apple Reading teaches fundamental reading skills taught in PreK to 3rd Grades, including print concepts, letter names and sounds, phonemic awareness, word families, sight words, beginning and advanced phonics, spelling, vocabulary, and early comprehension skills. Click here to see all skills covered in each level and lesson.
What comes with a Red Apple Reading family account?
Family memberships include access to the online program for 1 child (extra children -up to 7- can be added for a reduced price after logging in), plus progress tracking and dashboard access, member apps, and additional downloadable materials including workbooks, flash cards, digital magazine, and more. 
What is a Red Apple Reading educator account?
Educators can purchase annual access to the online program here. Educator accounts include full online access for 10 children (up to 40 more students can be added for $5 each), plus progress tracking and dashboard access, member  apps, and additional downloadable materials including workbooks, flash cards, storybooks, digital magazine, and more. Annual renewals may be purchased for a largely discounted price of only $69, plus $2 for additional students beyond the included 10.
What is the Refund and Cancellation Policy?
Monthly recurring members can cancel at any time from 1) the link on the Account Profile page of the Dashboard, or 2) by emailing support@redapplereading.com. Cancellations are processed within 24-48 hours and no future payments will be billed. If you are having any issues with the program please email support@redapplereading.com - we will happily help to get your issue resolved. If for whatever reason you still are not satisfied with the program, notify us via email within 30 days of the purchase date on our website, and we will issue a full refund via the credit or debit card used to make your purchase. PLEASE NOTE: This policy does not apply to discounted subscriptions purchased or obtained through other companies or websites (e.g. Groupon). Click here for more information.
What is the Red Apple Reading Privacy Policy?
View the Red Apple Reading® privacy policy in its entirety at: https://www.redapplereading.com/content/privacy-policy. Red Apple Reading® is dedicated to establishing trusting relationships with its customers, based on respect for personal identity and security of information. All personal information is kept confidential and will not be used for outside marketing purposes. No personal information, or child's information, will be disclosed to any third parties. Your personal and billing information is secured using the industry-standard encryption protocol known as SSL (Secure Socket Layer).
Can I buy the program as a gift for someone else?
Yes. Enter the user's name as the Account Holder, using their email address and creating a temporary password for them (they can change it once logged in), then enter your own information for Billing. You can also register yourself as the user and enter any child under your account (the child does not have to be related or living at the same residence).
Can I get financial assistance for this program?
Our mission at Red Apple Reading is to help as many children as possible, and we are here to help you if you need it. Please email support@redapplereading.com and we will share our best online offers with you. 
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How do I redeem a voucher or product key I purchased on another website?
Customers who have purchased our program from another website CLICK HERE to visit the Redeem page, validate your 16-character product key, and activate your account. Once you have redeemed your code you can log in and get started. Email support@redapplereading.com and include the code if you are having any issues.
How do I get my child/students started after registering?
Log in with your username (email address) and password at the top right of this website to access the account dashboard, where you can add and edit child users on the account. Child usernames must be different from all other child users in the system (and cannot be the same as the email on the account). Once the child has an account set up, he/she logs in from the CHILD LOGIN button with his/her username and password to access the online reading program. You may also want to view the User Guide, or watch the video on the account dashboard, which helps new users get up and running quickly.
How do I choose the correct level for my child?
Due to the wide range of reading skills of young children, we ask that you determine where to have the child begin. Children still learning letters and sounds are best to start in Level A - Carnival Fun. Once a child knows most alphabet letters and sounds, and is starting to put together sounds to make words, then s/he is ready to begin the numbered lessons in Level B - Park Planet. Children who know the basics but need more advanced phonics skills, sight words, vocabulary and reading comprehension will want to begin with Level C - Island Adventures. Be sure to check the Lesson Details for proper placement in Levels B or C - the beginning lessons may be too easy. The User Guide explains how to unlock online lessons and move a child forward in a level.
What if I forgot my username or password?
Your username is the email you registered your account with. If you forget your password, click on the “Forgot Username/Password?” link on the Login page. Enter the email address connected to your account, then click Continue and an email will be automatically sent with your username and password. Check your Spam/Junk folder if you don't see an email within 5 minutes. If you don't know or no longer have the email connected with your account, please contact Customer Support to have the account updated. Some email service providers block automated emails - add donotreply@redapplereading.com to your email contact list.
What if my child or student forgets his/her username or password or it needs changed?
Log in to the account dashboard with your username and password to view and edit child usernames and passwords. If you cannot log in or have forgotten your account information, click the “Forgot Username/Password?” link on the Login page.  Enter the email address connected to your account, then click Continue and an email will be sent with your username and password. If you don't know or no longer have the email connected with your account, please contact Customer Support to have the account updated.
What if I don't receive my activation/welcome email?
Although activation emails are sent almost immediately after registering and confirming your payment, please allow a few hours for a Welcome email to appear in your mailbox. If you are purchasing on the website, an Order Confirmation email is sent within 5 minutes of registering. Check your Spam folder for the email, and add donotreply@redapplereading.com to your email address book. PLEASE NOTE: Some email service providers block automated emails - if you do not receive an email please contact us. We recommend creating and/or using a different email address for the account. If you still do not receive an email, please contact Customer Support at support@redapplereading.com.
Where do I find the workbook, magazine, and other FREE resources to download and print?
Offline content can be found by clicking the Resources tab on the left side of the account dashboard when logged in as the account holder. Check the home page of the dashboard for more links and current news.
How do I download apps for my tablet or other mobile device?
Links to the free member apps in iTunes and Google Play can be found on the Home page of the account dashboard when logged in as the account holder. Member apps must be activated with an active account holder's email and password. The apps do not work on Kindle or Nook devices at this time.
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What are the system requirements to run Red Apple Reading on my computer?
Due to the online nature of the Red Apple Reading program, there are several factors that can affect a user’s experience. If accessing from a mobile device, log into the Dashboard and download one of the included member apps. For best performance online: 1) Run the program from a desktop or laptop computer. 2) Use an up-to-date version of Google Chrome or Mozilla Firefox web browsers to access the reading program. More info and free download links are on the System Requirements page. 3) A minimum internet download speed of 5mbps is recommended for the program to be fully functional. Quickly and easily test your download speed by visiting www.speedtest.net and clicking the "Begin Test" button on the screen. Further troubleshooting can be found in the User Guide.
Who do I contact if I need help getting the program to work on my computer?
For any problems accessing your account or using the program, contact Customer Support at support@redapplereading.com (responses within 24 hours, usually much less). Please check the User Guide and FAQs for answers to common questions before emailing if possible.
Which Internet browser is best to use for Red Apple Reading?
An updated version of Mozilla Firefox or Google Chrome (both free) are the recommended browsers for the Red Apple Reading program. Check the System Requirements page for your browser information, and visit the User Guide for more technical support.
Can Red Apple Reading be used on a tablet or iPad?
For use on mobile devices, please install one of the member apps in iTunes or Google Play (links are on the home page of the account dashboard when logged in). The online reading program can only be accessed from a PC or Mac laptop or computer. The apps do not work on Kindle Fire tablets or Nooks at this time.
What if a video plays, but the activities don't (program hangs or freezes while loading)?
This is usually due to an older version of web browser. Visit the System Requirements page to verify system settings and download Adobe Flash Player or Shockwave Player if needed. If you continue having problems please install and run Red Apple Reading from a different, newly installed browser - we recommend Mozilla Firefox or Google Chrome. You may also need to check Internet security settings and see that cookies are allowed. The program will not work properly if cookies aren't enabled - it is how a child's progress is tracked. To find out how to check the cookie settings in your browser, click here. For further help, contact Customer Support.
What if the lessons freeze, don't load, or don't appear to play properly?
Check the System Requirements page to verify you have an updated web browser and the security settings allow cookies. If using Internet Explorer make sure it is updated, or switch to a new version of Google Chrome or Mozilla Firefox. To find out how to check the cookie settings in your browser, click hereIf you continue having problems please install and run Red Apple Reading from a different, newly installed browser. Since the Red Apple Reading program is entirely online, and many of the files in the program are large, it is recommended to have only one browser and tab open when a child is using the program. Close other open tabs and any unnecessary programs running on the computer if you still notice problems. In rare instances the firewall settings may also need to be adjusted. For further help, contact Customer Support.
I clicked on "Download as PDF" for a report in my Dashboard and nothing happened. What do I do?
Since a large amount of new real-time data for your custom report is being processed and converted to PDF on the server, it may take up to a minute or two to load. Please give it time to compute and convert, especially if this is an Educator Class Report. If you still cannot get the report to download, contact Customer Support.
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Where should my child begin in the program?
Children still learning letters and sounds are best to start in Level A - Carnival Fun. Once a child knows most alphabet letters and sounds, and is starting to put together sounds to make words, then s/he is ready to begin the numbered lessons in Level B - Park Planet. Children who know the basics but need more advanced phonics skills, sight words, vocabulary and reading comprehension will want to begin with Level C - Island Adventures. Check Lesson Details for proper placement in Levels B or C - the beginning lessons may be too easy. The User Guide explains how to Unlock Lessons and move a child forward in a level to more challenging material.
How do I add another child to my account?
To add another child to the account after the initial registration process, log into the account dashboard and click the "Add Child" button at the top, then enter the child's information. Extra child accounts can be purchased for a small additional charge in the account dashboard by clicking the Add/Renew/Upgrade button. If you want to add more children to your account, go to the Profile tab and click the Add Child/Accounts button.
How can I check my child's progress?
Log into the website as the account holder (with your email and password), and on the account dashboard you have access to both a quick overview and a more detailed progress report from the Progress tab on the left. You can also edit your Account Profile and choose to sign up for automatic email updates, which emails you a progress report update either weekly or after your child finishes a lesson or unit (you choose).
What child ages are best for using Red Apple Reading?
We recommend ages 4 to 8 for levels A, B, and C of the program. If a child is beginning to learn the letters of the alphabet and has someone who can show the child how to navigate the program, then he or she is probably ready for Carnival Fun - Level A of Red Apple Reading. Many young children not yet in school are using Red Apple Reading for accelerated learning of the reading process. Younger children may need more assistance with the program in the beginning, until they become familiar with the format of the program. On the upper end, if a child is behind grade level in reading in grades 2 or 3 or far below in reading skills at a higher grade, then the program, especially level C, may be beneficial to help fill in any gaps in the child's knowledge of basic reading skills.
My child is struggling in school. Can Red Apple Reading help?
Red Apple Reading was initially designed with the struggling reader in mind. Many students have gaps in their learning of critical early reading skills. Red Apple Reading can help fill in those gaps, making a more successful and confident reader. Park Planet - Level B works well with children mastering beginning phonics skills and basic sight words. Island Adventures - Level C helps older children still struggling with more advanced phonics elements, as well as vocabulary, sight words, and basic reading comprehension skills.
What is phonics?
Phonics is the relationship between a letter and its sound. For example, the letter "d" makes the /d/ sound when spoken out loud. Phonics gives beginning readers the strategies they need to sound out words, so their reading can become automatic. There are over 50 phonics lessons in levels B and C of the Red Apple Reading program. Find out more by watching this video on Phonics.
What is phonemic awareness?
Phonemic awareness is the ability to identify and manipulate phonemes, or letter sounds. For example, understanding that the word "bat" contains the phonemes /b/, /a/, /t/, and that if you switched out the /b/ and inserted a /c/, the word would then become "cat." Phonemic awareness is incorporated throughout the lessons and activities in Red Apple Reading. Find out more by watching this video on Phonemic Awareness.
What are sight words?
Sight words, also called high frequency words, are the words that appear with the highest frequency in written text. Some sight words, such as "at" and "an," are phonetically regular and can be sounded out by beginning readers. Many of them, however, are not (for example "about" and "could") and must therefore by recognized as whole words. Even if a sight word is phonetically regular, since it appears with such frequency in text it is better for the word to be read automatically. Over 250 sight words are taught in the Red Apple Reading program.
What are word families?
Word families (aka phonograms, rimes, or word chunks) are groups of words that share the same common base. For example, the -at word family includes the words cat, bat, sat, chat, mat, rat, that, splat, etc. Readers use their knowledge of word families to sound out words they don't know. Common word families are taught and used in all three levels of the Red Apple Reading program.
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How do I sign up for a Red Apple Reading educator account?
Educators can purchase annual access to the online program here, or contact Customer Support for a custom quote with volume pricing for multiple accounts. While we do not market specifically to schools or school districts at this time, we do accept purchase orders and checks from schools for payment. Educator accounts include full online and program app access for 10 children (up to 40 more students can be added for $5 each), plus progress tracking,dashboard access, and additional offline content including workbooks, flash cards, storybooks, digital magazine, and more. The cost for renewal of an educator account each year is much lower than the first year's fee.
How can I check student progress?
Log into the account dashboard for access to: 1) a progress overview, 2) a detailed class report, and 3) detailed student progress in each level from the Progress tab on the left. As an option you can sign up for automatic weekly email updates on the Account Profile page.
How do I add more students to my account?
Log into your account dashboard and click the green button at the top that says "Add Student". If you run out of student accounts, there will be an option at the top to purchase more if you wish.
How do I reset a student account to start the program over?
Go to the Child Accounts tab at the left, click on the student name, and choose the Delete Child button at the bottom of the page.  Then you can enter him/her as a new student. You may have to also assign a new username.
Is Red Apple Reading compatible with our school curriculum?
Red Apple Reading's design was based on the foundational reading skills found in the Common Core State Standards. We make no claim to compatibility with any school curriculum. Red Apple Reading is a supplementary program with systematic phonics and sight word instruction at its core.
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Can my membership be used on more than one computer?
Yes, that's the beauty of an online program. Your Red Apple account (and your child's program) can be accessed from any Internet connected computer with the necessary system requirements by logging into the website.
How soon can my child use the program after I order?
You can log in immediately with the email and password you used at purchase or redemption to access the account dashboard and add a child user. You will also receive a confirmation email with account login information and more info to help you get started.  Once you have a child user created, the child can log in online and get started right away!
Does my child have to start back at the beginning of a lesson after exiting?
A child can skip ahead to whatever activity was last exited if desired. After navigating to the current lesson, the video can be skipped by clicking the SKIP button, then the activity buttons in the side menu can be clicked to take your child back to the activity that he/she played at the last login. Red Apple Reading lessons are designed so a child watches a short instructional video first, then practices with activities, and ends with a review and quiz. The total time in a lesson is anywhere from 10 to 25 minutes, depending on the child and the lesson.
Why do you need my child's grade level?
We ask for the grade level to help track the ages of children using the Red Apple Reading program, for internal research and analytics only. The program does NOT place children into a level with this information (more about where to start can be found in the User Guide). We no longer require a child's date of birth or gender.
What is the difference between Family and Educator memberships?
Family and Educator memberships both offer access to the same educational software. Family memberships are limited to a maximum of 8 children on an account. Educator memberships are renewed annually (not automatically) and can have up to 50 children on one account.The Educator membership is better designed for looking at information for multiple students, and there is an option to print a class report, as well as the detailed individual progress reports. There is volume pricing available to schools wishing to purchase multiple accounts, and purchase orders are accepted. Email Customer Support for a custom quote. 
When does my membership expire?
View your membership period on the Account Profile page of the account dashboard when logged in. Monthy accounts are billed automatically, and 3,6, or 12 month accounts (including educators) must be renewed manually in the account dashboard - visit the Add/Renew/Upgrade link to renew. You can access the program, apps, and offline content as long as your membership is active. Accounts will be deleted if expired and inactive for more than six months. 
How do I cancel my membership?
There is a cancellation link on the Account Profile page of the dashboard for monthly members paying a recurring fee. Cancellations are processed within 24-48 hours. All customers can email support@redapplereading.com and request cancellation. For all term accounts, de-activation occurs automatically on the last day of the membership period if the account expires without the customer paying to renew the account. NOTE: Unsubscribing from Red Apple Reading emails does NOT automatically cancel the account or membership. You must email support@redapplereading.com to cancel the account.
Can more than one child share an account?
You can have more than one child on your customer account, but each child must have their own username and password to use the onine program. The progress a child has made in the program stays linked to their online account and cannot be reset. Up to 8 children can be on a parent account. Click the Add Child or Add/Renew/Upgrade button to pay a small fee and add another child user to the account. If a child is deleted from the account, ALL data from the child's program will be lost.
How do I reset my or my child's/student's password?
You can reset your child's/student's password (and your own) from the Dashboard of your user account. Log in with your customer email and password, then either edit your own password on the Account Profile page, or go to Child Users and edit a child's password.
How can I update my email address and/or account information?
You can change the email address associated with your account from the Profile page of your Dashboard when you are logged in. Log in with your original email and password, go to the Profile page, update the information, then click Submit at the bottom. Contact us if you are unable to access your account, or if member emails are not received at the new email address.
What makes Red Apple Reading different from other programs?
Red Apple Reading offers a wholesome ad-free environment for children to learn basic reading skills. The program uses current research on instructional approaches, techniques, and how children effectively learn, and combines it with a program designed to offer systematic instruction and practice of the Common Core State Standards in foundational reading skills. Children demonstrate mastery in order to progress through the lessons in levels B and . Parents and teachers can view reports on a child's progress and success.
Who developed Red Apple Reading?
Red Apple Reading was developed by a team of educators, specialists, animators, web developers, and parents. It's focus is on providing explicit instruction of foundational reading skills using effective and successful teaching strategies. Visit the About Us page for more information.
What skills does the Red Apple Reading program teach?
Carnival Fun teaches: letter names and sounds, phonemic awareness, rhyming, beginning and ending sounds, sorting, vocabulary, and print concepts. Park Planet teaches: short vowels, blending and segmenting words, short vowel word families, digraphs th, sh, and ch, beginning and ending consonant blends, an introduction to long vowels, and Fry's first 100 sight words. Island Adventures teaches: advanced phonics skills including long vowel combinations, silent letters, and r-controlled vowels, 200 more sight words, vocabulary, and several reading comprehension skills.
Do any materials come with my membership, other than access to the online reading program?
Yes. In addition to using the software and member apps, all memberships include free resources including practice workbooks, flash cards, a digital magazine, printable storybooks, reading games, and more. This free offline content is accessible by clicking the Resources tab in the account dashboard.
What age is Red Apple Reading designed for?
The Red Apple Reading program is recommended for children ages 4-8 who are reading below a 3rd grade reading level. Specifically, Carnival Fun is a preschool level recommended for pre-readers ages 4 to 5. Park Planet is designed for ages 5 to 7 learning basic Kindergarten and first grade reading skills. Island Adventures is recommended for ages 6 to 8 learning second/third grade foundational reading skills.
Can Red Apple Reading be used by children with learning disabilities?
The Red Apple Reading program was not designed to help children with learning disabilities, but we have heard from many customers that it has been effective in providing supplemental instruction and practice for children with learning disabilities. Please access the Free Trial to help determine if our product is right for your young learner.
Can Red Apple Reading be helpful for English Learners?
The software was created utilizing specific strategies recommended for teaching students who are developing English as a Second Language. The lessons use explicit instruction for direct teaching of concepts. Lessons and support materials provide vocabulary and language development, words in context, and a variety of visual aids and pictures to help all students, including English learners, readily access the program. The program also has the option to have activity directions translated into Spanish or Mandarin.
Can lessons be repeated?
Yes! Children must demonstrate 80% mastery of a lesson in levels B and C in order to continue to the next lesson. All lessons that have already been mastered remain "unlocked" for the user to return to and revisit as much as they want for practice. Parents and teachers can unlock a child's account so that children can start further into the program if needed.
How long is each lesson?
Lessons in levels B and C are designed to last approximately 15-25 minutes each, however, the time it takes any one child to complete can vary several minutes either way. The instructional video lasts about two minutes, then there are two or three activities for practice, and finally there is a review and quiz to assess mastery of the lesson.
Do I need to help my child with every lesson?
The program has an easy-to-use format that most children figure out quickly. The software is NOT designed to require you to help with lessons; ideally the child will be using the program without help. However, you may want to monitor their first use to see that they understand the format and how to navigate through the program. Young children using level A may require extra support. The offline content in the account dashboard is designed for you to use with your child.
How often should my child/student use the program?
The program is designed to be used as an intervention or supplement to regular learning, with an ideal pacing of 20-30 minutes daily (1-2 lessons) for three to five days a week.
How much time does the entire program take to finish?
If the recommended pacing of 2 lessons, 5 days a week is followed, a child can complete the 50 lessons in level B (plus 10 unit reviews) in six to eight weeks. The 75 lessons in level C (plus 15 unit reviews) can be completed in nine to twelve weeks with similar pacing.
What are Red Apple Points and how are they used?
Red Apple Points are reward points earned by the child user when playing the practice activities in the lessons. They accumulate throughout a unit (5 lessons plus review= 1 unit), and then are used for a final non-educational reward game at the end of each unit in levels B and C. In level A the points can be used in the Prize Tent.
Why is there a reward game at the end of every unit?
The reward game is a method of positive reinforcement for children when playing the activities. The Red Apple Points earned in the activities throughout the unit are used in the reward game, so the better a child does in the activities, the more points a child has, the better the game play. The game is only available to play once in a unit, immediately after each unit review. In Level A the Prize Tent is available for using points earned. Reward activities are completely optional and not needed to move forward in the program.
Are there more lessons available?
At this time the three levels of the program are complete. At some point in the future we hope to add more content and another level for third to sixth graders.