We are available 7 days a week for U.S. based customer support - please email us!
Inquiries, Troubleshooting, Cancellations
Most emails receive a reply in less than 6 hours - please allow up to 24 hours for a reply.
We are on U.S. Pacific coast time and answer emails throughout the day 8am-8pm.
Please check your Spam/Junk folder if you don't see an email response within 24 hours.
For further help please email as much info as you can so that we may more quickly assist you, including: 1) app or online program? 2) web browser or device used 3) level, lesson or activity.
REDEEM PAGE HELP:
If you have a product key or redemption code not working on the Redeem page, email your name and the 16-character code. We will verify the code and get your account set up quickly!
CANCELLATIONS AND REFUNDS:
Email firstname.lastname@example.org to cancel a membership or close an account. Partial refunds are not given after thirty days of purchase or for unused time on an account. View our REFUND POLICY here. Please note: we do not refund discounted purchases made on other websites. Contact the place of purchase for their terms.
For school clients in China, Red Apple Reading is partnered exclusively with ReadingTeacher. Please use one of the following email addresses to contact them: (对于我们学校的客户在中国，红苹果阅读与ReadingTeacher，在中国著名的distibutor独家合作。请使用以下电子邮件地址之一与他们联系):
Cherry Valley Educational Products, LLC dba Red Apple Reading
1001 S Main St Ste 49, Kalispell MT 59901. 1-877-807-4933