SERVICE UPDATE 5/10/17: ITUNES APP ACTIVATION ISSUE RESOLVED. Google Play level A , B1 and B2 apps do not work with Android version 7.0 - the apps are in the process of being updated. Check here for updates.
We are available 7 days a week for U.S. based customer support - please email us!
Inquiries, Troubleshooting, Cancellations
Most emails receive a reply within 8 hours - usually much less!
Note: We are on Pacific Standard Time.
Please check your Spam/Junk folder if you don't see an email response within 24 hours.
For further help please email as much info as you can so that we may more quickly assist you, including: 1) app or online program? 2) web browser or device used 3) level, lesson or activity.
REDEEM PAGE SUPPORT:
If you have a product key or redemption code not working on the Redeem page, email your name and the 16-character code. We will verify the code and get your account set up quickly!
View our REFUND POLICY here.
For school clients in China, Red Apple Reading is partnered exclusively with ReadingTeacher. Please use one of the following email addresses to contact them: (对于我们学校的客户在中国，红苹果阅读与ReadingTeacher，在中国著名的distibutor独家合作。请使用以下电子邮件地址之一与他们联系):
Cherry Valley Educational Products, LLC dba Red Apple Reading
3011 American Way, Missoula MT 59808. 1-877-807-4933